Already have a Helpdesk Account?
You may have created an account if you submitted a ticket about Infosnap during the summer.
- Login with your email address and password.
- If you forgot your password, just click "Sign in" and you will get a prompt in a red bar on the top that will read "Email address/password combination is incorrect, try again or get a new password"
- coppellisdhelp.zendesk.com will send you an email with instructions
- Once login, you can search for some instructions in the "I need help with" bar OR "Submit a request" found in the top right hand corner.
- In the drop down menu select "Parent-CISD Parent Help"
- You will need your Student ID Number and Student Date of Birth. You can find your student ID number on his/her report card or on the Coppell ISD mobile App on the top of the Profile page.