Parents, do you need technical support?
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Submit a Helpdesk Ticket utilizing our new system for the following:
- Need to reset your Home Access Center password
- Can't see all your children in Home Access Center, in Schoology, or on the CISD Mobile App
- Having technical difficulties with Infosnap Enrollment
First time submitting a Helpdesk Ticket?
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- Find at the bottom where it says "New to Coppell ISD Helpdesk? Sign Up"
- Select "Sign Up"
- Create an account by putting in your name, email and text verification.
- You will receive a confirmation email from Coppell ISD <support@coppellisdhelp.zendesk.com>
- Click the link in the email to create a password and login
- Once login, you can search for some instructions in the "I need help with" bar OR "Submit a request" found in the top right hand corner.
- In the drop down menu select "Parent-CISD Parent Help"
- You will need your Student ID Number and Student Date of Birth. You can find your student ID number on his/her report card or on the Coppell ISD mobile App on the top of the Profile page.
Already have a Helpdesk Account?
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You may have created an account if you submitted a ticket about Infosnap during the summer.
- Login with your email address and password.
- If you forgot your password, just click "Sign in" and you will get a prompt in a red bar on the top that will read "Email address/password combination is incorrect, try again or get a new password"
- coppellisdhelp.zendesk.com will send you an email with instructions
- Once login, you can search for some instructions in the "I need help with" bar OR "Submit a request" found in the top right hand corner.
- In the drop down menu select "Parent-CISD Parent Help"
- You will need your Student ID Number and Student Date of Birth. You can find your student ID number on his/her report card or on the Coppell ISD mobile App on the top of the Profile page.