Parents, do you need technical support?

Submit a Helpdesk Ticket utilizing our new system for the following:

Need to reset your Home Access Center password
Can't see all your children in Home Access Center, in Schoology, or on the CISD Mobile App
Having technical difficulties with Infosnap Enrollment

First time submitting a Helpdesk Ticket?

Find at the bottom where it says "New to Coppell ISD Helpdesk? Sign Up"
Select "Sign Up"
Create an account by putting in your name, email and text verification.
You will receive a confirmation email from Coppell ISD
Click the link in the email to create a password and login
Once login, you can search for some instructions in the "I need help with" bar OR "Submit a request" found in the top right hand corner.
In the drop down menu select "Parent-CISD Parent Help"
You will need your Student ID Number and Student Date of Birth. You can find your student ID number on his/her report card or on the Coppell ISD mobile App on the top of the Profile page.

You may have created an account if you submitted a ticket about Infosnap during the summer.

If you forgot your password, just click "Sign in" and you will get a prompt in a red bar on the top that will read "Email address/password combination is incorrect, try again or get a new password"
coppellisdhelp.zendesk.com will send you an email with instructions

Once login, you can search for some instructions in the "I need help with" bar OR "Submit a request" found in the top right hand corner.
In the drop down menu select "Parent-CISD Parent Help"
You will need your Student ID Number and Student Date of Birth. You can find your student ID number on his/her report card or on the Coppell ISD mobile App on the top of the Profile page.