Back-to-School Technology Check

Good Morning,

We are so excited to welcome all of our students back into our classrooms.   Our goal is to ensure that all of our users have access to functioning, updated devices in order for the educational process to be uninterrupted and our learners to experience success.

In order for the district to effectively communicate and instruct, it is important that the district-owned devices currently checked out to your child(ren) are in good working order.  This email has important information that  you may use throughout the year, as well as some action items for you to be able to assist your student in having  a smooth start to the school year.

Who: Returning Students in 1st grade and above (Pre K & K students will receive an new iPad when they return to school)
When: As soon as possible before the school year begins
What: Complete the following steps to ensure your device is working properly

  • Device Cord/Charger
    • Do you have the device’s cord and charger?
    • Does it properly charge the device?
  • Power On 
    • Does the device power on? Can your student login to the device?
  • Screen Check
    • Is the screen cracked? Is the touchscreen working?
  • Keyboard/Apple Pencil Check
    • Do all of the keys on the keyboard work properly?
    • Does the Apple Pencil work properly?
  • Something wrong?
    • If anything is not working properly when you complete the check, please submit a HelpDesk Ticket by visiting: zendesk.com


Once a help ticket has been created, someone from our Technology team will contact you to make an appointment to have the device repaired or replaced. Since these iPads are not new, they will have normal wear and tear such as light scratches. Please do not contact us about these issues at this time.

We will consider the iPad to be in working order if we don't hear from you by Wednesday, August 10.

We would also like to take this time to introduce or remind you about the CISD Device Protection Plan we have available for you.  This link will take you to the page with all of the information and details about this plan. You may make the $25/iPad or $40/MacBook payment here.  This plan will replace an accidentally damaged device or accessory, at no further cost to you.  Please consider enrolling in this optional plan that could save you hundreds of dollars.  The deadline to enroll in the Device Protection Plan is September 30, 2021. If you do not enroll in this plan before this date, you will be responsible for the full cost of repairs or replacement of the device.